- Description
- Reviews
- Shipping & Size
If you order more than one item, it will be shipped separately with 2 tracking #'s.
Please take the processing time into account, especially if you need an item by a specific date!
We are a small business and cannot control the USPS! Once an item leaves our warehouse, it is out of our control.
Y O U R A D D R E S S
Customers are responsible for adding the CORRECT address to their order
This cannot be changed once an item is sent to print.
If an order is sent back to us for failed delivery, the customer is responsible for reshipment charges.
As a small business we cannot spell check/verify each address.
Still unsure Etsy provides you with the option to verify with USPS at checkout.
L O S T P A C K A G E
Once we drop the package off to ship, it is out of our hands.
USPS is responsible for transit.
If you think a package is lost, please first file a case or call your local post office.
E X C H A N G E P O L I C I E S
We accept exchanges only on non-custom items.
In the case where you personally choose a design color, this is considered custom.
Customers are responsible for shipping the original item back to us for exchange.
LOVE these Boots Check out our apparel and more gift collections : ThePinkHausCo
* Delivery Time.
We need 1-2 days to process your order before shipping.There are two shipping methoed. Fast Delivery: The delivery time for US, European countries the delivery will take 3-5 days.Slow Delivery: The delivery time for US, European countries the delivery will take 10-15 days.
* Tracking information.
After we ship package, customer receive automatic email with tracking details.
* Lost Package Policy.
If a package did not arrive in 4 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded.
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